Refund Policy

Last updated: October 15, 2026

This policy covers purchases you make from Chain Trends Co LLC ("Wick"): Joinwick Platinum (paid at once or in installments), credits and extra newsletter slots.

1. Purchases are final

Because you get immediate access to Wick, purchases are non-refundable. We do not issue refunds for:

  • not using Wick, or using it less than planned;
  • forgetting to cancel, or changing your mind;
  • features you expected but that are not part of Platinum;
  • buying by mistake;
  • an account suspended or ended for breaking our Terms of Service.

If you have a problem, please contact us at support@joinwick.com before anything else. We look at exceptional situations case by case, but contacting us does not guarantee a refund. Nothing in this policy limits a refund you are entitled to by law.

2. Installment plans

If you chose to pay in installments, you agree to complete every payment.

  • If a payment fails and is not recovered, or you cancel before the plan is paid off, your account is paused (read-only) until the plan is paid.
  • To restore access, contact us at support@joinwick.com and we will settle the remaining balance with you.
  • Payments you have already made are not refunded when a plan is cancelled.

3. If a refund is given

If we issue a full refund, or your bank reverses the payment:

  • that purchase ends, and your account becomes read-only (sending, AI drafting and editing stop);
  • you can still sign in and export your subscribers and content for 30 days, after which your personal content is deleted;
  • if you hold another active Wick purchase, that purchase keeps your account active.

A partial refund does not end your access by itself.

4. Chargebacks and disputes

Please contact us before disputing a charge with your bank; we usually resolve issues faster. A payment dispute ends the access of the disputed purchase while it is open and afterwards, whatever its outcome.

5. Reader payments to members

When a reader pays a member's newsletter, the member is the seller. Refunds of reader subscriptions or tips are handled by that member, not by Wick.

6. Contact

support@joinwick.com · Chain Trends Co LLC, 30 N Gould St, Sheridan, WY 82801, USA